How it works

Understanding our fulfillment process

Step-by-Step Approach to Efficient Fulfillment

1

Meet

Live Checklist with Your Sales Coordinator

Every customer receives a dedicated onboarding checklist and a sales coordinator to help coordinate all fulfillment details — including product specifications, vendors, packaging, and kit setup.

Get Your Dedicated Slack Channel

To ensure a smooth and efficient onboarding experience, every ZK Shipping client receives a private Slack channel to communicate directly with our team. After onboarding, all fulfillment communication will be at your dedicated channel.

2

Integrate

Connect Your Sales Channels

Easily integrate your existing stores into the ZK Shipping WMS to sync product inventory from platforms like Shopify, Squarespace, Amazon, and more. Don’t worry—orders won’t begin flowing into our fulfillment system just yet.

if you are fulfilling your B2b or FBA shipments, your sales coordinator will ask you if your shipments require any special preparation, kitting, inserts, packaging before they are shipped. We are also happy to help organize freight transport for these shipments

Send Products to ZK Shipping

Now, you are ready to end your inventory to ZK Shipping from your manufacturer or existing 3PL. Once your products arrive it will take 24-48 hours for your inventory to be available.

3

Customize

Shipping Rules & Preferences

Set rules for how and when items ship. Choose carriers, regions, inserts, and packaging based on your needs.

Packaging Preferences

Pick from a wide range of packaging options. Access discounts through our custom packaging partners for boxes, mailers, and kits.

Returns Management

We handle all returns. Items are inspected, processed, and either restocked or discarded quickly to keep your inventory accurate.

4

Ship

Inventory Receiving Confirmation

Your sales coordinator will reach out to confirm your inventory shipments have arrived at ZK Shipping, and the conditions of your loads. You will see availability within 24-48 hours after receiving all loads.

Activate Integrations and Test Orders

ZK Shipping will work internally to turn on the integrations and any EDI connections you have to begin processing and fulfilling all your DTC, B2B and FBA orders. We will run test orders to confirm your deliveries expectation in terms of packaging, dunnage set up and more!